Airtel is the one which has the most efficient support system in the entire world. [If you have not got it, it was a sarcastic comment.]
There was no way I can raise a complaint with Airtel DTH. Calling customer care says, install Airtel Thanks App. In Airtel Thanks app, there is no way to raise a complaint. They don't respond to mails.
The highlight is the IVR feedback system. In any IVR feedback, I typically hear two types of feedback.
First type is, press 1, if your problem is resolved, and press 2, if your problem is not resolved.
Other type is, press between 1 to 5, based on your level of satisfaction with this issue, where 1 being the lowest and 5 being the highest.
Even if the numbers vary, these are the two different options that I see in most of the IVR feedback options.
Airtel is having third type of feedback system.
Press 1, if your problem is resolved.
If you are unable to do A, B, C, Please do X, Y, Z. Press 2.
Hats off to Airtel for having such a brilliant feedback mechanism.
There was no way I can raise a complaint with Airtel DTH. Calling customer care says, install Airtel Thanks App. In Airtel Thanks app, there is no way to raise a complaint. They don't respond to mails.
The highlight is the IVR feedback system. In any IVR feedback, I typically hear two types of feedback.
First type is, press 1, if your problem is resolved, and press 2, if your problem is not resolved.
Other type is, press between 1 to 5, based on your level of satisfaction with this issue, where 1 being the lowest and 5 being the highest.
Even if the numbers vary, these are the two different options that I see in most of the IVR feedback options.
Airtel is having third type of feedback system.
Press 1, if your problem is resolved.
If you are unable to do A, B, C, Please do X, Y, Z. Press 2.
Hats off to Airtel for having such a brilliant feedback mechanism.
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