Customer called ICICI Customer Care for some issue with the credit card. After resolving the issue, representative started her usual conversation.
Rep: Sir, You have an exclusive offer for your credit card. Shall I tell you the offer.
Customer: Go ahead.
Rep: We are offering Protection Plan for your credit card. In case, if you lose your credit card, we offer an insurance of upto Rs.50,000. blah. blah. blah. blah. It costs only Rs.99/month, and you get protection of upto Rs.4,50,000.
Customer: I am not interested.
Rep: May I know the reason?
Customer: I don't need it.
Rep: Sir, it is offering protection of upto Rs.4,50,000. May I know the reason why you are not interested?
Customer: I never lost any card till now. I don't need it.
Rep: Sir, if you lose it, then it would be helpful. May I know the reason why you are not interested?
Customer: I am not interested.
Rep: May I know the reason.
Customer: Standard Charterd Bank is offering life time free Credit Card. Can I ask the representative to meet you?
Rep: I am not interested.
Customer: May I know the reason?
Rep: I already have credit card.
Customer: This is life time free credit card. You don't need to pay anything.
Rep: I am not interested.
Customer: May I know the reason?
Rep: Thank you for calling ICICI.
Eventhough starting from Standard Charterd bank, this is fiction, I really want to talk like this whenever they ask me for reason for anything.
Wednesday, January 06, 2010
Call to ICICI Customer Care
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Haha! These reps are so irritating. I get calls here in Canada from Indian call centres and they say their names are John, Linda etc and you can easily make out from their accents that they are in fact Indians. And yes, I hate it when they ask "May I know the reason?". I was once forced to reply, "None of your business". The Rep hung up on me after that. :D
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